Family Help Quality Assurance

As part of Family Help quality assurance, the Family Help team undertake a number of measures including, audit, tracking and Service User Feedback. It is also expected that agencies should have their own Family Help Management oversight systems in place as well.

The information and messages from the Family Help Team’s quality assurance work are reported back to wider partners via the Family Help Partnership Board and can be shared via WFSCP Practitioner Forums and other forums across the partnership. The information can also be used to inform the Family Help Team’s information, advice and guidance about Family Help including Early Help forms and guidance materials, Family Help processes and Supporting Children and Families with Family Help Training.

Audit

Partnership Support Officers contact lead professionals to arrange to either meet face to face (which can include attending a Your Family Review meeting) or request the Your Family Assessment information to be emailed in for audit.

Service user feedback

Families are contacted by the Family Help Team to ask if they would like to give their views of the Family Help Support, which is being undertaken or has taken place. Different methods of feedback are offered, including Survey Monkey, telephone or focus groups depending on the work undertaken.

Partnership Support Officers will contact coordinators of Your Family Assessments which have been open for 12 months to offer an opportunity for coordinators to discuss the Family Help answering any questions and queries about the Your Family Assessment support.

For further support, please contact the Family Help service directly:

Westmorland and Furness Family Help Team

Telephone: 0300 373 2723
Email: family.help.waf@cumbria.gov.uk